Comments & complaints
We hope that you are entirely satisfied with our service and experience and would be happy to recommend our services to others. If not, please let us know about it so that we can rectify the problem and improve our service.
Although, fortunately, complaints are extremely rare, we feel it's important to have a properly organised procedure in place. We believe that sympathetic handling of complaints is a vital importance.
All staff are familiar with our complaints procedure, which our Practice Manager administers.
We would suggest that the Practice Manager should be the first point of contact although any of the staff will be happy to help.
We take patients' complaints very seriously and we always try to deal with concerns in a sensitive and respectful way.
In the event of a complaint, please make contact with the Practice Manager either in person, on the phone or in writing.
If you choose to provide your complaint in writing, your letter will be acknowledged within ten working days and the Practice Manager will then seek to meet with you as soon as mutually convenient to discuss your complaint further.
Should the Practice Manager not be available, then Dr Josef Vizkelety the Practice Owner will deal with the complaint accordingly.
Service users may complain directly to the General Dental Council. 37 Wimpole Street, London WIG8DQ.
We view complaints as an opportunity to identify anything that is going wrong in our practice and to make it right. Your comments and suggestions for improvement are always welcome.